In case of manufacturing defect, please email us at within 48 hours of receiving your bag.

For any issues with our leather goods, we will accept bags in their original condition for a refund only within 14 days of receipt of your order. Returned bag must also include the original box and dust bag, and must be completely unused. Original shipping costs are non-refundable. Zahara Leather reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.